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Frequently Asked Questions

Here are the most common questions we have about the site along with the answers to those questions. If you have a question that is not listed here, please use the contact form to ask us. If we hear the same question or a variation thereof enough times, we'll add it to this page!

 

Q: What type of content do your series feature? 

A: We create amazing Superheroine films that are comic-book based. We stay within the realm of PG-13 / R-rated films which means there will never be any type of simulated sex or nudity featured in our films. We are open to many risqué situations and costume choices, however, we do have our limits in terms of the content we produce.

Q: Do you offer High Resolution versions of your films?

A: YES! All of our films are filmed in High Definition. Our final export is in 720p (due to the capture settings during slow-motion sequences). When you purchase a film, you receive links to both High Definition and Standard Definition versions of the film. You have the option of which option you prefer to download.

Q: I'm interested in films that feature Cradle Carries. How do I know which films feature this?

A: There is a Search Bar under the Account Login section as well as a Search Link in the Main Menu sidebar. Enter in "cradle" and all of the films that feature that will appear. You can do this for ANYTHING you're looking for. Search by Action/Peril Element, Character, Actress, Film Title, Series, and more!

Q: I see the option to pay with PayPal. Can I use my credit card to pay?

A: Absolutely! Click the green Checkout button in the cart then continue by signing into your account, creating an account, or checkout as a guest. When you see the payment options, choose PayPal and continue. The next screen will have a section that says "Don't have a PayPal account?" Expand it and you'll see the option to pay by credit card there! (see image for reference)

(click to enlarge)

Q: How much does a custom order cost?

A: We get this question all the time and unfortunately, there is no set price because it all depends on the number of actors, locations, costumes, and content requested. Use the "Custom Order Inquiry" link in the Main Menu sidebar to request a quote from us! Be sure to include ALL details so we can accurately price out your custom order-- any changes in details after the quote can effect the price. All custom orders are based on actress availability and willingness.

Q: Can I use a costume from Super vs Evil in my Heroine Legends custom order?

A: Unfortunately, we do not allow cross-use of costumes between series. Each series is set a very specific way and has it's own costumes, characters, and story lines. Alternatively, you also cannot put one actress into another actress' costume any longer. Actresses are all different sizes and placing another actress into a costume that is not custom-fit for them tends to cause them to get ruined, stretched out, and need to be replaced. This is very costly to us so we no longer do this.

Q: May I request a new costume for an actress?

A: Yes you may, however, all costumes are custom-made and cost around $500/each. This will be reflected in your custom order quote should you request it. We do not use store-bought costumes and that is not an option when wardrobing our actresses. This is a matter of procedure we've maintained since day 1 and has been a direct reflection of the quality of our product.

Q: Will you sell my custom order to the general public?

A: The cost of the custom order paid by the buyer is not even close to the cost of producing the film. In order to recoup those costs (and hopefully profit a little), we have to sell the film to the general public. However, we do deliver the completed film to the buyer prior to public release.

Q: What is the delivery time for a custom order?

A: The process is this: Agree on the Custom. Pay for the Custom. Timeline starts here. Schedule the Custom. Film the Custom. Send the custom to Post-Production. Deliver the custom. This can vary and always has variables beyond our control. The very 1st step typically takes the longest or has the most interaction. We shoot for a 60-day turn-around but do not quote delivery times. Once the product is ready, it is delivered ASAP. Custom Orders are also bumped to the front of the queue for editors to pick-up.

Q: Can I ask questions about a product?

A: Of course! There are many ways to do this. You can email us (though we are very busy and response times can take longer than other options. You can join various Superheroine forums to read over what has been said already and ask questions there-- we have our own forum: www.HeroineChat.com - this forum is NOT limited to only our productions. You may also utilize the fan-driven Q&A system embedded into every product. See the example below:

(click to enlarge)

Q: What is this "Who Wins?" tab on the product pages? What if I don't want to know?

A: Easy! Don't click it! We created this tab in response to an overload of fan requests from viewers who select their films based on the endings. If you click this tab, you will be told who wins and a brief description of how.

Q: Do you have Featured Videos?

A: We try to have a new Featured Video or product every week. This Featured Video appears in a bar across the top of the website. The discount on that Featured Item is in a Green Box. Click it to be taken to the page which the discount is automatic for.

Q: Do you run sales?

A: Occasionally. We tend to do "offers" more than sales. Many times these offers will pop up when you add a product to your basket. Sales do come around every once in a while though. ;)

Q: How do I know what video is newest?

A: We add our new releases to our Updates page, but the 2 newest releases are also at the top of our main page in their own section.

Q: What are Photo Sets and where can I find them?

A: Photo Sets are pictures that are taken on set of the actresses. Our vintage sets were a combination of screen captures, posed photos, and behind-the-scenes pictures. Our new standard for Photo Sets are based on a photoshoot concept where actors and actresses pose in pin-up and Superhero stance poses for the Photo Set. Some are sold to accompany a film whereas others are created completely independent from any films.

Q: What is a Bundle?

A: When we offer a Photo Set or Behind-the-Scenes video that accompanies a film, we offer the option to buy all options at the same time and receive a discount if purchased at the same time. The product option is called a Bundle.

Q: What is a Saga?

A: A Saga is a collection of parts of a film that make up a larger story line. Some films were shot for a successive story line which is self-contained within all of the films that make up the Saga. When purchasing a Saga, there is a discount given for purchasing all parts at the same time.

Q: Do you have a Facebook page?

A: We sure do! It's: http://www.facebook.com/theSuperheroines. We also have a Twitter: http://www.twitter.com/thesuperheroine

Q: Why should I follow?

A: Well, to show your support of course! But we also run contests, random trivia, update new photos and behind-the-scenes content, and have giveaways that are exclusive to our social media pages.

Q: And what about YouTube?

A: All of our trailers and behind-the-scenes video content are hosted by YouTube. Show your support and be the first to see our latest material at http://www.YouTube.com/crossthelinefilms -- don't forget to Subscribe! ;)

Q: How do I know what films are coming next?

A: In our Main Menu sidebar to the left, you will see an option for "Upcoming Films"-- films that have been shot but are not yet released will be posted here. Any info, screen captures we have will be here as well as the trailer once it's available.

Q: How do I know when these new films will be released?

A: There's no way to tell. We don't even know. Once the films are shot, they must go into post-production. Turn-around time can vary per film based on length, complexity, and editor schedule. We try to release in the order filmed, but it's not guaranteed.

Q: Can I get notifications when you release new films?

A: Of course! Be a part of our VIP Club! On the left, you'll see a spot to type in your email address… and that's all we need! If we have any sales or offers, they will be in that email too!

Q: How do I checkout?

A: Either click on your cart total under our logo in the top-right of the page or choose the Checkout option in the Main Menu sidebar.

Q: If a new version of a film I already have comes out, do I have to buy it?

A: It depends. If it's a director's cut or new ending/edit, then yes. But if it is simply re-colored or minor changes have been made, then no. These updates will show up in our Updates feed and on our social media pages.

Q: I lost my files! Do I have to buy them all again?!

A: OMG no! You already bought them! We have had several billing system and server changes during our time, so you must find your payment receipt (make sure you files those away in a folder in your email account) and forward it to us at info@theSuperheroines.com - be sure to show your info and the product info. We will send you the download links once we receive that from you. :)

Q: What's new with you?

A: In the Main Menu sidebar, you will see an option for "Updates"-- this features daily photos, new releases, and behind-the-scenes content. If you're a fan, you'll want to stay up-to-date with that page and our Facebook page as well: http://www.facebook.com/theSuperheroines -- please Like the page so we know you care! ;)

Q: Can I chat with the actresses?

A: Yup, ya can! We have our own forums set up for open use at http://www.HeroineChat.com --there is a section for Actors & Actresses. Post away! We also have a chatroom set up where the actresses will sign on at any given time (it will be in our Updates section and our Facebook page when this happens) and you will be able to chat with them for a specific time period-- to be determined based on actress availability.

Q: I love watching Behind-the-Scenes material. Where can I find more?

A: You can purchase full Behind-the-Scenes videos that are specific to the making of a certain film by using the Search bar under our logo section or the Search option in the Main Menu sidebar. We also have Behind-the-Scenes snippets on our YouTube channel (click the YouTube link toward the bottom of the sidebar to the left) and Behind-the-Scenes photos on our Facebook page and the Updates page on this site! Lots of ways to stay connected!

 

 

FAQ

Frequently Asked Questions

Here are the most common questions we have about the site along with the answers to those questions. If you have a question that is not listed here, please use the contact form to ask us. If we hear the same question or a variation thereof enough times, we'll add it to this page!

 

Q: What type of content do your series feature? 

A: We create amazing Superheroine films that are comic-book based. We stay within the realm of PG-13 / R-rated films which means there will never be any type of simulated sex or nudity featured in our films. We are open to many risqué situations and costume choices, however, we do have our limits in terms of the content we produce.

Q: Do you offer High Resolution versions of your films?

A: YES! All of our films are filmed in High Definition. Our final export is in 720p (due to the capture settings during slow-motion sequences). When you purchase a film, you receive links to both High Definition and Standard Definition versions of the film. You have the option of which option you prefer to download.

Q: I'm interested in films that feature Cradle Carries. How do I know which films feature this?

A: There is a Search Bar under the Account Login section as well as a Search Link in the Main Menu sidebar. Enter in "cradle" and all of the films that feature that will appear. You can do this for ANYTHING you're looking for. Search by Action/Peril Element, Character, Actress, Film Title, Series, and more!

Q: I see the option to pay with PayPal. Can I use my credit card to pay?

A: Absolutely! Click the green Checkout button in the cart then continue by signing into your account, creating an account, or checkout as a guest. When you see the payment options, choose PayPal and continue. The next screen will have a section that says "Don't have a PayPal account?" Expand it and you'll see the option to pay by credit card there! (see image for reference)

(click to enlarge)

Q: How much does a custom order cost?

A: We get this question all the time and unfortunately, there is no set price because it all depends on the number of actors, locations, costumes, and content requested. Use the "Custom Order Inquiry" link in the Main Menu sidebar to request a quote from us! Be sure to include ALL details so we can accurately price out your custom order-- any changes in details after the quote can effect the price. All custom orders are based on actress availability and willingness.

Q: Can I use a costume from Super vs Evil in my Heroine Legends custom order?

A: Unfortunately, we do not allow cross-use of costumes between series. Each series is set a very specific way and has it's own costumes, characters, and story lines. Alternatively, you also cannot put one actress into another actress' costume any longer. Actresses are all different sizes and placing another actress into a costume that is not custom-fit for them tends to cause them to get ruined, stretched out, and need to be replaced. This is very costly to us so we no longer do this.

Q: May I request a new costume for an actress?

A: Yes you may, however, all costumes are custom-made and cost around $500/each. This will be reflected in your custom order quote should you request it. We do not use store-bought costumes and that is not an option when wardrobing our actresses. This is a matter of procedure we've maintained since day 1 and has been a direct reflection of the quality of our product.

Q: Will you sell my custom order to the general public?

A: The cost of the custom order paid by the buyer is not even close to the cost of producing the film. In order to recoup those costs (and hopefully profit a little), we have to sell the film to the general public. However, we do deliver the completed film to the buyer prior to public release.

Q: What is the delivery time for a custom order?

A: The process is this: Agree on the Custom. Pay for the Custom. Timeline starts here. Schedule the Custom. Film the Custom. Send the custom to Post-Production. Deliver the custom. This can vary and always has variables beyond our control. The very 1st step typically takes the longest or has the most interaction. We shoot for a 60-day turn-around but do not quote delivery times. Once the product is ready, it is delivered ASAP. Custom Orders are also bumped to the front of the queue for editors to pick-up.

Q: Can I ask questions about a product?

A: Of course! There are many ways to do this. You can email us (though we are very busy and response times can take longer than other options. You can join various Superheroine forums to read over what has been said already and ask questions there-- we have our own forum: www.HeroineChat.com - this forum is NOT limited to only our productions. You may also utilize the fan-driven Q&A system embedded into every product. See the example below:

(click to enlarge)

Q: What is this "Who Wins?" tab on the product pages? What if I don't want to know?

A: Easy! Don't click it! We created this tab in response to an overload of fan requests from viewers who select their films based on the endings. If you click this tab, you will be told who wins and a brief description of how.

Q: Do you have Featured Videos?

A: We try to have a new Featured Video or product every week. This Featured Video appears in a bar across the top of the website. The discount on that Featured Item is in a Green Box. Click it to be taken to the page which the discount is automatic for.

Q: Do you run sales?

A: Occasionally. We tend to do "offers" more than sales. Many times these offers will pop up when you add a product to your basket. Sales do come around every once in a while though. ;)

Q: How do I know what video is newest?

A: We add our new releases to our Updates page, but the 2 newest releases are also at the top of our main page in their own section.

Q: What are Photo Sets and where can I find them?

A: Photo Sets are pictures that are taken on set of the actresses. Our vintage sets were a combination of screen captures, posed photos, and behind-the-scenes pictures. Our new standard for Photo Sets are based on a photoshoot concept where actors and actresses pose in pin-up and Superhero stance poses for the Photo Set. Some are sold to accompany a film whereas others are created completely independent from any films.

Q: What is a Bundle?

A: When we offer a Photo Set or Behind-the-Scenes video that accompanies a film, we offer the option to buy all options at the same time and receive a discount if purchased at the same time. The product option is called a Bundle.

Q: What is a Saga?

A: A Saga is a collection of parts of a film that make up a larger story line. Some films were shot for a successive story line which is self-contained within all of the films that make up the Saga. When purchasing a Saga, there is a discount given for purchasing all parts at the same time.

Q: Do you have a Facebook page?

A: We sure do! It's: http://www.facebook.com/theSuperheroines. We also have a Twitter: http://www.twitter.com/thesuperheroine

Q: Why should I follow?

A: Well, to show your support of course! But we also run contests, random trivia, update new photos and behind-the-scenes content, and have giveaways that are exclusive to our social media pages.

Q: And what about YouTube?

A: All of our trailers and behind-the-scenes video content are hosted by YouTube. Show your support and be the first to see our latest material at http://www.YouTube.com/crossthelinefilms -- don't forget to Subscribe! ;)

Q: How do I know what films are coming next?

A: In our Main Menu sidebar to the left, you will see an option for "Upcoming Films"-- films that have been shot but are not yet released will be posted here. Any info, screen captures we have will be here as well as the trailer once it's available.

Q: How do I know when these new films will be released?

A: There's no way to tell. We don't even know. Once the films are shot, they must go into post-production. Turn-around time can vary per film based on length, complexity, and editor schedule. We try to release in the order filmed, but it's not guaranteed.

Q: Can I get notifications when you release new films?

A: Of course! Be a part of our VIP Club! On the left, you'll see a spot to type in your email address… and that's all we need! If we have any sales or offers, they will be in that email too!

Q: How do I checkout?

A: Either click on your cart total under our logo in the top-right of the page or choose the Checkout option in the Main Menu sidebar.

Q: If a new version of a film I already have comes out, do I have to buy it?

A: It depends. If it's a director's cut or new ending/edit, then yes. But if it is simply re-colored or minor changes have been made, then no. These updates will show up in our Updates feed and on our social media pages.

Q: I lost my files! Do I have to buy them all again?!

A: OMG no! You already bought them! We have had several billing system and server changes during our time, so you must find your payment receipt (make sure you files those away in a folder in your email account) and forward it to us at info@theSuperheroines.com - be sure to show your info and the product info. We will send you the download links once we receive that from you. :)

Q: What's new with you?

A: In the Main Menu sidebar, you will see an option for "Updates"-- this features daily photos, new releases, and behind-the-scenes content. If you're a fan, you'll want to stay up-to-date with that page and our Facebook page as well: http://www.facebook.com/theSuperheroines -- please Like the page so we know you care! ;)

Q: Can I chat with the actresses?

A: Yup, ya can! We have our own forums set up for open use at http://www.HeroineChat.com --there is a section for Actors & Actresses. Post away! We also have a chatroom set up where the actresses will sign on at any given time (it will be in our Updates section and our Facebook page when this happens) and you will be able to chat with them for a specific time period-- to be determined based on actress availability.

Q: I love watching Behind-the-Scenes material. Where can I find more?

A: You can purchase full Behind-the-Scenes videos that are specific to the making of a certain film by using the Search bar under our logo section or the Search option in the Main Menu sidebar. We also have Behind-the-Scenes snippets on our YouTube channel (click the YouTube link toward the bottom of the sidebar to the left) and Behind-the-Scenes photos on our Facebook page and the Updates page on this site! Lots of ways to stay connected!

 

 

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